Verizon Reviews

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Item Name	Item Description	Price
VoiceWing 500	Perfect for small talk! Get 500 minutes a month to call anywhere in the U.S., Puerto Rico and Canada!	$19.95
VoiceWing Unlimited	Talk endlessly and guilt-free for one flat monthly price. Unlike VoiceWing 500, you have an unlimited amount of calls you can make to anyone in the U.S. and Canada, including Puerto Rico.	$24.95
VoiceWing MultiLine	VoiceWing introduces VoiceWing Multi-line, the ideal plan for a small business, home office or any home that needs more than one line. VoiceWing Multi-line provides all the same benefits of VoiceWing – great calling features, low international rates, and the ability to manage both lines from one place with the Personal Account Manager.	$44.95

Expert Reviews:

CNET - Verizon VoiceWing Review

Rated:

The good: Easy setup; useful and flexible online account management tools; provides a backup number in case of power outage; lets you keep your current phone number.

The bad: Too expensive; only one calling plan; some calls aren't very clear; unlimited long distance applies to calls only within the United States.

The bottom line: If you're an existing Verizon DSL customer, VoiceWing is worth considering. If not, you'll find a better deal and better call quality elsewhere.

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PC Magazine - Verizon VoiceWing Review

Rated:

It was only a matter of time before behemoth Verizon joined the VoIP fray. And it's clear that the company has put its decades of experience selling telephony services to good use.

Bottom Line: This is a well-rounded service with a great management interface.

Pros: Great Web interface and best call logs.

Cons: Call logs are not searchable. More expensive. Only one plan.

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Reviewed by: iwnt14me on 12/5/2006
Overall Rating:
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Comments: THESE PEOPLE LIED FROM THE GET GO ALL THE WAY TO END. THEY FAIL TO LISTEN AND TALK DOWN TO YOU AS A CUSTOMER. TOOK 60 DAYS FROM INITIAL ORDER TO ACTIVATION. CUSTOMER SERVICE REPS DO NOT LISTEN SPEND YOUR MONEY ON SOME ONE ELSE'S SERVICE. *********************************update 12/01/2006******************************* To Start: I ordered service in the first of 4 times in July. I actually got service in September, on 09/07/06 they ported my number over and that was just the beginning of the poor service. The minute my number ported I could no longer check my voice mails via the web. I reported this problem once a week until about the second week of October. I received a call from a rude gentleman who said I needed to cancel my Verizon one account. I had no idea what he was talking about I asked him to hold since I had answered him on call waiting. When I came back he had hung up. I notified them through the contact us feature asking some one call me back no one did until around the second week in November. They only did that because I used the contact us feature to report 400 troubles tickets in an hour then they could not call me fast enough. This time they had no idea what a Verizon one account was this time they said my problem was caused by the fact that my old land line service number had their Iobi feature. This was removed within 4 hours and I was again able to check my voice mail via the web. The service actually worked fine until the week of Thanksgiving when they did some kind of update to their service and it has been crap since then. I can not change any features via their web based PAM. They emailed me all of the over rides to manually use via the phone but guess what these don’t work either which does not surprise me. I have asked for 2 weeks credit for all of the problems with the web voice mail feature. I have also asked for credit from the time they did this last update the Sunday before Thanksgiving of course they have yet to reply back to me. So tomorrow while I am on lunch ill use the contact us feature to open a butt load of trouble tickets since that is the only way the will call back. If you call into their tech support I pray for you they are rude talk down to you tell you things to do then are unable to answer why they do what they are doing. They are master of the place on hold and hang-up as well as the talk over you till you want to scream. I have now used the contact us feature to find out if there are any penalties if I port my number and Voip service to another provider. This company is almost as bad as calling directv. I would have scored them negative in all category's if the site would have allowed it.

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